Refund policy

Returns & Refunds Policy

Returns

We offer a 14-day return period, meaning you have 14 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as when received

  • Unworn, unused, and with all original tags attached

  • Returned in its original packaging (where possible)

To start a return, please contact us at ausroo.official@gmail.com.
If your return is approved, we will provide instructions on how and where to send your item.

Returns sent without prior approval will not be accepted.

Return Shipping & Fees

  • We do not offer exchanges

  • Customers are responsible for return shipping costs

Damaged, Faulty, or Incorrect Items (Australian Consumer Law)

Please inspect your order upon delivery and contact us immediately at ausroo.official@gmail.com if:

  • Your item is faulty or defective

  • Your item arrives damaged

  • You received the wrong item

Under Australian Consumer Law, you are entitled to a repair, replacement, or refund for products that are faulty or not as described. These rights are not affected by our returns policy.

Exceptions / Non-Returnable Items

We do not accept returns on:

  • Sale items

  • Gift cards

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

  • Refunds are issued to your original payment method

  • Processing times vary depending on your bank or card provider

Please allow several business days for funds to appear in your account.